Q: Where do you ship from?
A: All orders are shipped from Switzerland.

Q: How long does delivery take?
A: Orders are usually delivered within 2–4 business days after shipment within Switzerland.

Q: How much does shipping cost?
A: Shipping fees are calculated at checkout based on the total weight and delivery address.

Q: Can I return a product?
A: Returns are accepted only for unused items in their original packaging. Please refer to our Returns & Refunds page for more details.

Q: How can I contact you?
A: You can reach us at support@ebisumart.ch. We aim to respond within 1–2 business days.